CUSTOMER SUPPORT LIGHT VEHICLE

CUSTOMER CARE
We, at AL HAJ FAW Motors Pvt. Limited are very keen in providing high quality Customer Care Services to our valuable customer to their utmost satisfaction. With our 3S Dealership Network nationwide and the professional Aftersales teams of AL HAJ FAW Motors Pvt. Limited we have all the technical capability to give our valued customers, the confidence and pride in owning FAW products with complete aftersales service throughout Pakistan at our authorized 3S dealers Network.
FACILITY
AL-HAJ FAW’s nationwide dealership network is equipped with professionally qualified human resource with professional trainings and certification to handle technologically advanced FAW products in Pakistan
AL-HAJ FAW and  its dealer network has equipped with latest tools & equipment like Scanner, Engine Analyzer, Smart Diagnostic Testers, Wheel Balancing, Wheel Aligner, A/C system Equipment, CO Tester etc. to cater any type of automobile related technical problem.
FREE SERVICE
AL-HAJ FAW offer 3 free Services along with Free Oil Filter (only for 1st & 3rd Free services) to their valuable customers.  The Details are as under.
  • 1st Free Service is due at 1,000 Km or within 01 Month, whichever comes first.
  • 2nd Free Service is due at 5,000 Km or within 03 Month, whichever comes first.
  • 3rd Free Service is due at 10,000 Km or within 06 Month, whichever comes first.
WARRANTY
AL-HAJ FAW offers Warranty for its entire light Vehicle for 03 Years and 60,000 Km from the date of invoice, whichever comes first. Please see warranty book for details.
MAINTENANCE SCHEDULE
Click on Maintenance Schedule for further detail
SERVICE CLINIC’S
AL-HAJ FAW time to time conducts Service Clinics and the target is to increase Customer Satisfaction that would lead to repeat sales and at the same time obtain market feedback from the customers that’s required for product quality improvement the main objects are as follows,
  • Enhance customer satisfaction and trust in AL HAJ FAW Motors Pvt. Ltd. Products.
  • Generate customer’s awareness regarding the importance of quality service performed at AL HAJ FAW Motors Pvt. Ltd. Dealership network.
  • Educate customers on preventive measures / regular maintenance.
 
SERVICE TRAINING’S
To maintain & to achieve the best possible customer satisfaction AL HAJ FAW Motors Pvt. Ltd.  has a basic policy & major elements are continuous grooming of its dealership technicians. The training details are as follows,
  • In House Trainings at Dealership
  • On Job Trainings (OJT’s) at Dealership & AL HAJ FAW Motors Pvt. Ltd. Training Center.
  • Technical Service Trainings at AL HAJ FAW Motors Pvt. Ltd. Training Center.