CUSTOMER SUPPORT HEAVY VEHICLE

CUSTOMER CARE
We are very keen to provide high quality Customer Care Services to our valuable customers with our 3S Dealership Network nationwide, where our trained and expert people are always prepared to serve you with your entire satisfaction.
WARRANTY
AL-HAJ FAW offers Warranty for all its Heavy Vehicle products for 1 Year and 60,000 Km from the date of invoice, whichever comes first.  However for its newly introduced J5M-280 Dominator has 1 year and 100,000 Km, whichever comes first. Please see warranty book for full detail of Warranty and Free Services.
FREE SERVICE
AL-HAJ FAW offer 5 free Services to their valuable customers.  The Detail are as under.
  • 1st Free Service is due at 1,000 Km.
  • 2nd Free Service is due at 5,000 Km.
  • 3rd  free Service is due at 10,000 Km.
  • 4th  Free Service is due at 15,000 Km.
  • 5th  Free Service is due at 20,000 Km.
FACILITY
  • AL-HAJ FAW’s nationwide dealership network are equipped with state of the art latest Tools & Equipment and Technical manpower to complete take care of conventional and Electronic Fuel Injection (EFI) System.
  • To maintain and achieve the best possible customer satisfaction AL-HAJ FAW has always plan to give latest technology training to their employees, dealer’s technician, also to  customer drivers and technicals. In House and on SITE training session are being held on regular interval to enhance staff skills.
  • In order to provide service to the customers at Door Step AL-HAJ FAW has introduced mobile workshop in the Service Department, one in the North and other Mobile Workshop in South.  These mobile workshop are fully equipped with latest tools & expert technical staff.
MAINTENANCE SCHEDULE
Click on Maintenance Schedule for further detail.